Your questions answered
When will my order be dispatched?
Orders placed by 1pm Melbourne time on a weekday will be dispatched from our business within 24 hours.
Can I track my delivery?
When your order is dispatched, you will receive an email with courier tracking information that will allow you to track the progress of the delivery.
Can I pick up my order?
This is currently not available due to COVID-19 restrictions.
Do you offer Same Day Delivery?
Same day deliveries are available to those areas in the free postcode section of our website.
Orders must be placed before 10am AEST, and will be delivered between 1pm-6pm the same day.
Orders are sent with a range of couriers and are unable to deliver to Parcel Lockers or P.O. Boxes.
Special Delivery Instructions
Please state in the Delivery Instructions on the check out page if the household at the address is in isolation due to COVID-19.
The special delivery instructions field on the checkout page is for specific instructions for the courier that are printed on the label (eg. deliver to the second floor and leave with reception, leave behind the pot plant near the front door).
Our couriers are unable to call or text recipients prior to delivery, to confirm an address, or upon an unsuccessful delivery.
Authority to Leave
If the parcel cannot be left at the address, our courier will do one of the following:
Leave a card advising the recipient that an attempt has been made to deliver a parcel. Further instructions on how to arrange for the parcel to be redelivered will be given at that time.
Some unsuccessful deliveries may come straight back to us for processing - we may not know about the unsuccessful delivery until it arrives back to us, and we therefore encourage our customers to keep an eye on the tracking of the delivery.
Please note that redelivery fees may apply for any deliveries that need to be reattempted.
Please note that Hamper Tree and our couriers cannot accept responsibility or liability on the rare occasion that a consignment is lost or stolen after our couriers have recorded the package as 'successfully delivered'.
Most hospitals have specific guidelines regarding delivery of gifts to patients – it is advisable to contact the specific hospital in advance to find out how their deliveries are received (eg. deliver to loading dock on Spencer St, leave with reception in the George Wing off Lonsdale Street).
Please provide as much detail as possible about the recipient – bed/room number, ward name/number, full name and street address of hospital – and ensure that the name on the delivery address matches the name under which the patient is registered at the hospital.
Please note that if a parcel needs to be sent to an alternative address due to the patient already being discharged, an applicable redelivery fee will be passed on to the sender.
We only deliver to addresses within Australia.
For international deliveries, we advise finding a suitable gift and hamper provider in the destination country, as choosing a local provider will be significantly cheaper. Delays due to customs restrictions in many countries will also significantly compromise the quality of the gift and hamper contents.